Terms and conditions of sale relating to sites, events, products and services marketed by Lem srl

Online sales are subject to the provisions of Legislative Decree no. 185 of 22 May 1999 "Implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts"

1. Subjects. Service provider: LEM srl Piazza San Rocco 13 - 28921 Verbania (VB) - Italy - hereinafter LEM which may use for operational support in the management of orders and payments from external suppliers. For services provided by third parties LEM acts as an engine of booking and intermediary for the services provided and is not a party involved in the agreements between the guest and the service provider, and has no responsibility or implication towards the user regarding compliance with the terms of the contract. Terms and conditions of sale refer in any case to all types of ticket and / or service booked on the site, whether the service is provided directly by LEM or by other suppliers indicated on the site in the service description page. Customer: the person identified by the data entered at the time of the online purchase request and in this regard the guarantees referred to in the following article 6 are valid.

2. Object of the service. Booking service for live events and online products and services. The purchase is made by entering personal data online and paying by credit card (gateway stripe.com), PayPal - online bank transfer (Sofort). Payment by offline bank transfer can also be provided. Payment by bank transfer may not be active for particular promotions or close to the event itself.

The customer checks the availability of seats, products or services online, enters his data and his reservation and receives an email summarizing the data entered, with which he is asked to complete the payment. The confirmation of the reservation or purchase can be immediate or deferred. The reservation (or purchase) is confirmed only upon payment: the electronic booking ticket is created after payment has been made and automatically sent to the customer's email if payment is made by credit card or PayPal - in the case of payment by bank transfer the booking confirmation e-ticket is sent to the customer's email as soon as the amount is credited to the current account indicated by the supplier.

To be sure of the booking, it will therefore be necessary to wait for the confirmation email with the summary of the data, the number of the CONFIRMED booking and the BAR CODE of the booking ticket.

For online products or services, delivery may be deferred, for example for the time required for the creation of customized products.

If the customer does not proceed with the payment, the reservation will be canceled and the customer will receive an email communicating the cancellation and must therefore make a new reservation or purchase, if the seats or products and services are still available.

Once the booking has been confirmed, no refunds are made and no complaints will be accepted due to errors made by the Customer in the phase of entering and / or communicating data relating to the order. On the occasion of particular promotions specified on the site, "refundable" tickets can be activated: to obtain a refund it is necessary to document the objective inability to participate in the event by means of a medical certificate or other official documentation.

These additional refund guarantees can be purchased at the time of booking and provide for a deductible of € 2.50 per ticket.

In case of booking of live events (live), if the event is canceled due to regulatory provisions, ordinances or other (for example for health emergencies related to the Covid-19 epidemic) a voucher will be issued with a value equal to the reservation made, valid 365 days for all events organized directly by Lem srl - Vouchers cannot be used for activities or services managed by third parties, for example for catering, transport, rides or other.

By purchasing the flexible date option, to be made exclusively at the time of booking, the customer can change the booked date and time free of charge up to 8 days in advance. Just send an email to info@grottadibabbonatale.it choosing another date, among those currently available. In the case of dynamic price tickets, if with the change the cost of the ticket is higher, the customer will have to pay the difference, if the price is lower, there will be no refund of the price difference.

If no date is available, the customer can request a voucher for an amount equal to the value of the tickets purchased, valid for 365 days for all our events.

If the transfer request occurs between 8 and 3 days prior, the change can be made at a cost of € 5.00 per booking for digital products or services at a unit price (not per person) - if the change concerns events with booking and cost "per person" the change can be applied at a cost of € 3.00 per person. It is not possible to request a change to the booking date within 48 hours prior to the booked date.

In live events, the reservation must be presented at the BOOKED CASH DESK, appropriately indicated on the site with the indication CASSA PRENOTATI. The booking and purchase refers only to the Lem srl attractions specified on the site as included in the ticket, at the time of booking, on the date and time booked: any gifts and promotions reserved for ticket holders will be indicated on the site and not they are binding for the organization and are not to be understood as included in the ticket. If the customer forgets the electronic ticket on the day of the event, he can still communicate the booking number or his name, accompanied by an identity document, to the ticket office to search the service provider's databases. LEM is not responsible if due to the customer's forgetfulness it is not possible to trace the reservation number. At the time of presentation of the reservation at the reserved cashier and the delivery of the ticket, the check-in will be recorded in the system and the visitor will not be able to carry out subsequent check-ins with the same reservation as it has already been used. Replacement tickets or passes will not be delivered if the customer loses them once the booking has been delivered and the tickets have been collected.

To facilitate access to the areas of live events, the visitor can also make use of connection services, shuttles, trains, motorboats, buses, etc. managed by leading transport companies: LEM offers - if provided - the transport booking service, the provision of the service is under the responsibility of the transport company - At the sole discretion of the organization, the transport service may be canceled (due to force majeure, traffic problems, insufficient number of reservations, etc ...), subject to prior notice to the customer, with at least 48 hours notice. in this case the customer will have the right to withdraw from the booking with reimbursement of all expenses incurred for the live event, or he can request the booking to be moved, without any increase in costs. By accepting these conditions, the customer expressly relieves LEM from any and all liability and / or request for compensation as a result of damage to persons or property, accidents, misunderstandings, delays, missed connections, loss of objects following the use of the transport services booked and / or used, as well as for damage, injury or theft to persons, property, vehicles during the course of the event, in all areas with free access or restricted access to the possession of the ticket. With regard to the movements in the area of the event with the acceptance of this, the customer declares to be informed about the obligation to observe the highway code and expressly relieves LEM from any and all liability and / or request for compensation as a result of damage. to people or things, accidents, loss of objects and any other inconvenience that may occur in the public or private areas affected by the event and in the related structures. Any medical aid, recovery, hospitalization, first aid, medication, hospitalization or other interventions, if not covered by the NHS, are entirely the responsibility of the customer. If the event involves the presence of animals, the customer declares himself informed that it is forbidden to approach, touch or feed the animals and expressly relieves LEM from any and all liability. Managers and contact persons for the keeping and management of the animal area are indicated on site.

By accepting these conditions, the buyer also expressly declares that the participation of any minors will only take place under the supervision and responsibility of the parents, guardians or responsible accompanying persons. LEM is in no case responsible for the services provided by third parties present in the live events, catering services, commercial areas and related commercial points, transport by tourist train, attractions and amusement parks and any and all activities, animation, demonstration, laboratory, show not expressly attributable to the attractions managed by LEM. These services are not included in the ticket and will eventually be purchased directly by the customer from the respective suppliers. When filling in forms, webforms, questionnaires, surveys, gaming or other, LEM may randomly and at its sole discretion give users discounts, products or services, not aimed at encouraging the purchase or objects of minimal value. For gaming activities LEM will make use of specific platforms prepared for this purpose, both for registration and participation, and for drawing and winning, without direct control of the drawing or winning activities which will therefore be completely random and entrusted to electronic modalities.

3. Prices. Unless otherwise indicated in writing, all prices indicated are "VAT included", where due. An additional cost of € 1.50 per ticket is applied to online tickets that also include a live part. In the case of dynamic price tickets, the cost of the ticket may vary according to the booking date, the date booked, the time slot, the number of people booked.

4. Payment. Payment is made by credit card (Visa, Mastercard, PostePay or Carta Aura) through Stripe's online payment gateway with 128-bit encryption system, Stripe-Sofort or via PayPal. The payment gateway is managed by Stripe .com (or PayPal). LEM is not aware of the customer's credit card number.The Customer is informed that the online payment is completed only after, following the Customer's confirmation of the order, the Electronic Money Institute (IME) gives consent to use of the credit card. In case of payment by bank transfer, the payment is considered completed only after the transfer has been credited to the Supplier's account. The customer can anticipate a copy of the bank transfer by e-mail (lemsegreteria@gmail.com) or by fax to 0323-497349 - highlighting the CRO number. Summary scheme: Phase 1: order forwarding by the Customer; Step 2: request for the Card authorization to Stripe (or PayPal) - or credit the account of the Provider of the bank transfer made by the customer. Phase 3: forwarding the requested product or service to the Customer. Step 4: presentation of the electronic booking ticket at the Booked Ticket Office on the day of the booked event (and / or to the driver if the ticket also includes transport) - collection of the entrance pass and access to the booked service (attractions included in the ticket as specified on the booking site). The negative response in Phase 2 leads to the blocking of the order.The Customer is aware of the fact that the order and the relative payment will be collected by LEM through its information system and - for products or services not provided directly by LEM - transmitted to the Service Provider. The organizer and the supplier respond directly to the customer for compliance of the service provided with what is illustrated in the service description page. 5. Gifts: online booking may include gifts that are recognized to the customer by the organization or by third parties. In events where the free photo is provided, it cannot be combined: therefore it is not possible to request more photographs that represent the same subjects, or for groups of people in which even just one subject has already been portrayed in other free photographs or for bookings attributable to the same person, whether the same person uses the same name, with different emails, or different names with different emails, but entered from the same PC, unequivocally identified at the time of booking by automatically registering the user's IP. Therefore, if a single reservation is artificially divided into several reservations for the purposes of the gift, the reservations identified by the same IP will be considered unequivocally a single reservation. The largest user groups will be entitled to one free photo for every 8 people. The free photo is excluded for bookings of a single person. The participants of our events can also be granted discount vouchers, to encourage and promote the purchase of services or activities managed directly by Lem srl or by third parties: on these third-party activities Lem srl has no direct responsibility for liability, compulsory tariffs or other types of constraints that must be followed by whoever provides the services purchased at a discounted price by Lem srl customers. 6. Right of withdrawal. The discipline of withdrawal provided for in art. 64-67 of Legislative Decree 206/2005 (so-called Consumer Code) relating to the rules for the protection of consumers in the event of contracts negotiated away from business premises or stipulated at a distance, is excluded for Proposals concerning services relating to 'accommodation, transport, catering and leisure pursuant to art. 55 of the same decree: "Art. 55. Exclusions 1. The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 do not apply: (omissis) b) to contracts of provision of services relating to accommodation, transport, catering, leisure, when at the time of the conclusion of the contract the professional undertakes to provide these services on a specific date or in a predetermined period. "

Live events will take place in any weather conditions: for reasons of force majeure, explicit prescriptions by public authorities and / or surveillance and control or particular adverse weather conditions and at the sole discretion of the organization, the location of the event may also be moved without notice elsewhere, always in the same location, in order to allow the program to run. The booking times for live admissions, where provided, may vary due to the influx of visitors or other organizational or logistical reasons: in the event of delays, the organization undertakes to extend the entrances to the event beyond the established time, so as to allow everyone to access the visit. However, if a date is still canceled by the organizers due to force majeure - other than cancellation for health reasons related to the Covid epidemic (in this case, as specified above, the fee paid for the live part of the events will be refunded by voucher) - to customer will be issued a voucher equal to the amount paid for the live event, to book the visit on another date, for other events organized by LEM srl or for the next edition, if there are no dates available or the customer opts for such solution.

7. Guarantees given by the Customer. The Customer guarantees, assuming all inherent responsibility and holding LEM harmless, as an intermediary, from any prejudicial consequence, that their data, provided upon acceptance of these general conditions, are true and allow to identify the true identity of the Customer. himself who also undertakes to immediately inform the Supplier in writing, including by e-mail, of any variation of the data provided. 8. Limitation of Liability. Any information relating to the products sold by the Supplier is based exclusively on the data published and disclosed by the respective manufacturers.LEM assumes no direct, indirect or consequential responsibility for the data provided by the manufacturers or service providers, as well as for accidents, theft or damage. suffered by the customer during the visit or in the areas of the event. 9. Communications. The Customer accepts that the notification and communications relating to all online services are carried out by the Supplier in electronic format by e-mail (electronic mail), recognizes their full validity and expressly renounces as of now to disclaim the content of the declarations sent and / or received in electronic format. The Customer is informed and accepts that LEM keeps an archive of the technical Log Files on its systems concerning the traceability of on-line operations, as well as of all the activities carried out on the managed booking sites and recognizes their validity in order to possibly reconstruct the relationships put in place. The customer expressly authorizes LEM to process personal data for all operations related to online sales, processing or personalization of online products or services (for example photos of even minors for personalized videos or recording files of video call services by means of zoom or other software for which reference is made to the relative privacy regulations) for information on the activities managed by LEM or its partners directly or as an intermediary for communication and booking services, also by sending newsletters and information messages via mobile telephony, ordinary mail, or other media. 10. Applicable law. For all ON-LINE SALES services, the law of the Italian State applies exclusively. 11. Complaints, information and suggestions Any complaints, information requests or suggestions can be sent by registered letter with return receipt addressed to: LEM srl Piazza San Rocco 23 - 28921 Verbania (VB) - Italy If the complaint concerns a reservation, always indicate the details of the (number, date) and attach a copy of the printed order confirmation or received by e-mail.

Privacy Policy

Your privacy is important to us. This means that we will endeavor to protect and safeguard any personal data you provide to us. Without this data it will be impossible to reserve a ticket for one of our events or an online service or product for shipping or to communicate information on the program, the weather, the location of the stands, the conventions or the scheduled events. to our events - to offer them useful information to participate informed and safely in our events - and we process their personal data in a transparent manner.

This document describes how we use and manage your personal data, which we immediately assure you will not be disclosed to third parties for commercial purposes. In addition, we will provide you with the contact details you need to contact us if you have any questions about your personal data.When booking one of our events, please also read the Terms and conditions of sale section

If you already know us, you will know that Lem srl organizes events, online services and sale of products through e-commerce platforms - in particular for children and families - specifically through the website www.grottadibabbonatale.it and offers an online booking service provided through our sites or through other online platforms such as partner sites and social media. Why do we specify this? Because the following information refers to all platforms, to which the same Privacy Policy applies.

This privacy policy is valid for any type of information that we collect through these platforms or through other means connected to the platforms themselves (for example the e-mails you send us to request information).

Occasionally we may need to change this Privacy Policy. If you want to stay up to date, visit this page from time to time and you will always know all the latest news. If the changes we make to the Privacy Policy have an impact on you (for example, if we intend to process your personal data for purposes other than those communicated in the past in this Privacy Policy), you will be informed of these changes before the new activities begin.

A necessary note: if you do not agree with this Privacy Policy, you should stop using our services. If you agree, then you are ready to participate in our next event.

What kind of personal data does grottadibabbonatale.it collect (and the specific sites dedicated to individual events)?

We can't help you book our events if you don't provide us with information. For this reason, when you use our services, there are precise information that we must ask you, for example your name, contact details to contact you and any payment details. You can decide yourself whether to send us special requests (for example, certain options). In addition, we also collect data from your computer, phone, tablet or other device that you use to access our services. This includes the IP address, the browser you use and the language settings. We may also receive information about you through third parties or automatically collect other information.

Why does grottadibabbonatale.it collect and use your personal data?

We do this to help you choose the right event for you and your family, your favorite times and shows and above all to manage your online reservations and to ensure the best possible service, for example to inform you about parking, the weather, the program of the day or any last minute changes. We also use your personal data to contact you and to inform you about discounts and special offers and other products and services that we believe may be of interest to you.

How does grottadibabbonatale.it share your data with third parties?

There are other parties connected to the services offered by this site present in various ways and for different reasons. The main purpose is the sharing of data relevant to your request for information or your booking. There are also other parties who may receive some data as they are involved in the provision of information and booking services. These include banking institutions, online booking platforms or CMRs, advertising companies or, in some cases, public bodies or other authorities. We do not sell or rent your personal data.

What kind of use does grottadibabbonatale.it make of social media?

The use of social media can be integrated into the services of grottadibabbonatale.it in various ways, involving the collection of personal data by us or the receipt of some personal data by the specific social media. In particular, we become aware of your email address if you contact us via messenger, online chat, or if you fill out online forms or questionnaires or participate in online gaming or competitions.

What are the safety and conservation procedures that grottadibabbonatale.it uses to safeguard your personal data?

We rely on all appropriate and adequate procedures to avoid unauthorized access to data, as well as any improper use of the data we process.

How does grottadibabbonatale.it handle the personal data of children?

Reservations and requests for information are a service that can only be used by people over the age of 18. We manage information regarding minors - for example the number (not the name or surname) of children under the age of three - for reductions or gratuities or when the information is provided to us by parents or legal guardian, for example to celebrate a birthday or when a photo is published on our social networks. It is important to know that our events take place in spaces open to the public, where photographs or direct social media are frequently taken, published on various media, directly by us or by other participants. The publication takes place for information purposes only and falls within the right to report as regards participation in public events or events open to the public: keep this in mind when you participate in an event, even with minors. Specific online products or services may provide for the processing of files, images and personal data also referring to minors: in this case Lem srl will process the data in maximum security, also using the cloud services of amazon, zoom and other primary suppliers.

How can you control the personal data you have shared with grottadibabbonatale.it?

You always have the right to review your personal data that we have collected. You can request an overview of your personal data by e-mail, by writing to us at info@grottadibabbonatale.it

Who is responsible for the management of the personal data collected by grottadibabbonatale.it?

Lem srl based in Verbania Piazza San Rocco 13

What kind of personal data does grottadibabbonatale.it collect?

Do you need more information? Here is a more detailed description of the data we collect.

Personal data you provide to us.

Grottadibabbonatale.it collects and uses the information you have provided to us. When you make a reservation, we ask you as basic data for your name, surname, e-mail address, mobile phone number and zip code of your city. Optionally, we also ask you for the address or indication of optional or hotel options (for example the hotel where you are staying, in order to deliver your tickets). To confirm the reservation it is necessary to make the payment for which you will be asked for the number from the credit card, the PayPal email or the bank transfer. These data, in particular the credit card number, are not disclosed to us but are managed directly by the payment gateways (we have chosen the best in the world such as Stripe, PayPal, Sofort).

If you want to get in touch with our customer service, or contact us by other means (for example email, telephone, social media), we will also collect information through these channels, integrating the information into our CRM system.

Personal data you give us about other people.

If you make a reservation for someone else through this website, or if you make a gift, we ask you for personal data and preferences relating to that person. You must obtain the consent of the other parties before providing us with their personal data and preferences.

Personal Data We Collect Automatically.

Even if you do not complete a reservation or contact us via email or online form when you visit our site or our platforms, we automatically collect some information. For example, your IP address, the date and time of access to our service, the hardware, software or browser you use and information about your computer's operating system, application version and language settings . We also collect information about your clicks and the pages that have been shown to you.

If you are using a mobile device, we collect data that identifies your device, phone settings and characteristics. When you make a Reservation, our system registers the vehicle and the site through which you made the reservation or accessed the site.

Why does grottadibabbonatale.it collect and use your personal data?

The information we collect about you is used for various purposes. Here's what your data is for:

Booking our events: First of all, we use your personal data to complete and manage your booking at our events, which is the main purpose of our business.

Customer assistance and information: through our offices we provide assistance to customers to help them choose the right event, organize their day, make a reservation or make any changes.

Marketing activities: We also use your information for marketing activities, including for example:

Use your information to send you news about our future events. You can unsubscribe from marketing communications at any time quickly and easily, you just have to click on the "Unsubscribe" link in each newsletter.

Based on the information you share about yourself, we may show you personalized offers on our sites, on social media, or partner sites, or even on search engines or their partner sites, and the content of the site you view may be customized. This information can facilitate your participation in our events, for example by reminding you of an appointment scheduled in the following weeks, or the new edition of an event in which you attended.

When you participate in promotional activities, the information about it will be used to manage your participation in these promotions.

Communications with you: it may happen to contact you by e-mail, post, telephone, SMS, whatsApp depending on the contact method you have chosen. In addition, we will need to manage the communications you send to us, for example in the following cases:

Respond and manage requests from you or from affiliated facilities with which you have booked. If you have not completed a booking, we may contact you with an invitation to finish the booking. We believe this is a useful additional service that allows you to proceed with a booking without having to re-enter the booking details.

When you use our services, we may send you a questionnaire to find out your degree of satisfaction

Even if you don't have active bookings, we may need to send you other administrative messages, such as security alerts or to inform you about new upcoming events.

Improve our services: we also use personal data for analysis purposes, in order to improve our services and enrich the user experience. The main goal is to optimize and customize our online platform according to your needs, making it easier and more pleasant to use. We are committed to using pseudonymised data for analytical purposes only.

Legal purposes: finally, in some cases, we may need to use your information to manage and resolve legal disputes, government investigations and compliance checks, to enforce the terms of use of the grottadibabbonatale.it online booking service or to comply with legitimate requests from public authorities.

The communication of personal data to grottadibabbonatale.it is on a voluntary basis. However, depending on the type of service you want to use, we may only be able to offer it to you if certain personal data is collected. For example, we cannot process your booking unless we collect your name and contact details.

If we use automated means for the processing of personal data that produce legal effects or that significantly affect you, we will take appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

To manage your personal data as described so far, we rely on the following principles:

As regards the purposes A and B, grottadibabbonatale.it uses as a legal basis the need to process personal data for the execution of the contract, specifically to finalize and administer your booking. If the necessary personal data is not provided, grottadibabbonatale.it cannot complete the Reservation and cannot provide customer service. Regarding the purposes C - D - E grottadibabbonatale.it relies on its legitimate commercial interest to provide its services, prevent fraud and improve services. When personal data is used for the legitimate interest of grottadibabbonatale.it or a third party, grottadibabbonatale.it will in any case make a balance between your rights and interests for the protection of your personal data and the rights and interests of grottadibabbonatale.it or of the third party. As regards the purpose F, grottadibabbonatale.it relies, where applicable, on compliance with its legal obligations (for example legitimate requests by public bodies). Where required by applicable law, grottadibabbonatale.it will request your consent before processing your personal data for direct marketing purposes.

If you wish to object to the data processing described above and direct opt-out mechanisms are not made available to you, please contact us at the following email address: info@grottadibabbonatale.it

How does grottadibabbonatale.it share your data with third parties?

In some cases we will share your personal data with third parties.

Affiliated facilities or services: to complete the Service Reservation or the delivery of tickets we will need to communicate your name, contact and payment details and any preferences or other information indicated when you made the Reservation. We may need to contact affiliated facilities or services and ask them to handle your request. In the event of disputes regarding the booking, we may need to provide the partner facility or third party service with the necessary information on the booking process to manage the dispute, for example a copy of your booking confirmation as proof of the actual existence of the Booking.

Third Party Services: We use service companies to manage your data on our behalf. This management serves various purposes, for the booking platform, for sending promotional material or validating the correctness of the e-mail address you provided during the booking process. Third-party companies are bound to confidentiality agreements and do not have the authorization to use your personal data for other purposes than those communicated by grottadibabbonatale.it

Payment service providers and other financial institutions: when you or the holder of the credit card used for the Booking requests a charge or cancellation for your booking, we will need to share some information about the booking with the payment service provider. and to the specific financial institution, in order to manage the reversal. For example, we may share a copy of your booking confirmation or the IP address used to book. We may share information with the specific financial institution if we believe it is absolutely necessary for fraud detection and prevention purposes.

Competent Authorities: We share personal data with law enforcement when required by law or if absolutely necessary for the detection, prevention or conduct of legal proceedings against fraud or crime, or if we are otherwise required by law. We may need to share personal data with competent authorities to protect and defend our rights or assets, or the rights and assets of our business partners.

Advertising partners: We share personal data, including your e-mail address, for the purpose of advertising the services of grottadibabbonatale.it through third parties (to ensure that the most appropriate target users receive relevant advertisements). We strive to always share email addresses in encrypted format so that they can be matched to existing customer databases.

This site may share some of the data collected with services located outside the European Union area. In particular with Google, Facebook and Microsoft (LinkedIn) through social plugins and the Google Analytics service. For the Newsletter service this site uses Mailchimp (http://mailchimp.com/legal/privacy). For online bookings use the booking platform www.planyo.com (https://www.planyo.it/privacy.php) - The transfer is authorized and strictly regulated by article 45, paragraph 1 of the 2016 EU Regulation / 679, for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield.

Data will never be transferred to third countries that do not comply with the conditions set out in Article 45 et seq, of the EU Regulation.

What kind of use does grottadibabbonatale.it make of social media?

We at grottadibabbonatale.it use social media in various ways, for example to facilitate the search for information on events and services in particular for families and children, for the use of the online booking service, to promote partner facilities and to advertise , improve and facilitate the use of our services.

Other social media services and features. We may integrate other social media services (such as a message exchange system) to interact with grottadibabbonatale.it or with your contacts regarding our services.

What security and data retention procedures does grottadibabbonatale.it implement to safeguard your personal data?

Grottadibabbonatale.it processes user data in a lawful and correct manner, adopting appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of data. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated.

In addition to the owner, in some cases, categories of employees involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers) may have access to the data. hosting providers, IT companies, communication agencies).

The data controller is our company LEM srl - Piazza San Rocco 13 28921 Verbania PI 02380720033

The person responsible for the processing of your personal data is the Legal Representative of the Company, Morena Ferraris, who for the purposes of this law has the following address LEM srl - Piazza San Rocco 13, 28921 Verbania

Cookie Policy

1 - Type of Cookies

1. The grottadibabbonatale.it site uses cookies to make the user's browsing experience easier and more intuitive: cookies are small text strings used to store some information that may concern the user, his preferences or the device Internet access (computer, tablet or mobile phone) and are mainly used to adapt the operation of the site to the user's expectations, offering a more personalized browsing experience and memorizing the choices made previously.

2. A cookie consists of a reduced set of data transferred to the user's browser from a web server and can only be read by the server that made the transfer. It is not executable code and does not transmit viruses.

3. Cookies do not record any personal information and any identifiable data will not be stored. If you wish, you can prevent the saving of some or all cookies. However, in this case the use of the site and the services offered could be compromised. To proceed without changing the options relating to cookies, simply continue browsing.

The following are the types of cookies that the site uses:

2 - Technical cookies

1. There are numerous technologies used to store information on the user's computer, which are then collected by the sites. Among these, the best known and most used is that of HTML cookies. They are used for navigation and to facilitate access and use of the site by the user. They are necessary for the transmission of communications on the electronic network or for the supplier to provide the service requested by the customer.

2. The settings to manage or disable cookies may vary depending on the internet browser used. In any case, the user can manage or request the general deactivation or cancellation of cookies by changing the settings of his internet browser. This deactivation may slow down or prevent access to some parts of the site.

3. The use of technical cookies allows the safe and efficient use of the site.

4. The cookies that are inserted in the browser and retransmitted through Google Analytics or through the blogger statistics service or similar are technical only if used for the purpose of optimizing the site directly by the owner of the site, who can collect information in aggregate form on the number of users and how they visit the site. Under these conditions, the same rules apply to analytics cookies, in terms of information and consent, provided for technical cookies.

5. From the point of view of duration, temporary session cookies can be distinguished which are automatically deleted at the end of the browsing session and are used to identify the user and therefore avoid logging in to each page visited and the permanent ones that remain active on the PC until upon expiry or cancellation by the user.

6. Session cookies may be installed in order to allow access and stay in the reserved area of the portal as an authenticated user.

7. They are not stored permanently but only for the duration of the navigation until the browser is closed and disappear when the browser is closed. Their use is strictly limited to the transmission of session identifiers consisting of random numbers generated by the server necessary to allow safe and efficient exploration of the site.

3 - Third party cookies

1. In relation to the origin we distinguish the cookies sent to the browser directly from the site you are visiting and those of third parties sent to your computer from other sites and not from the one you are visiting.

2. Permanent cookies are often third party cookies.

3. Most third-party cookies consist of tracking cookies used to identify online behavior, understand interests and then customize advertising proposals for users.

4. Third party analytical cookies may be installed. They are sent from the domains of the aforementioned third parties external to the site.

5. Third-party analytical cookies are used to detect information on user behavior on grottadibabbonatale.it. The survey takes place anonymously, in order to monitor performance and improve the usability of the site. Third-party profiling cookies are used to create profiles relating to users, in order to propose advertising messages in line with the choices made by the users themselves.

6. The use of these cookies is governed by the rules established by the third parties themselves, therefore, users are invited to read the privacy policies and instructions for managing or disabling the cookies published on the relevant web pages.

Support in configuring your browser

1. The user can also manage cookies through the settings of his browser. However, deleting the cookies from the browser could remove the preferences set for the site.

2. For further information and support, you can also visit the specific help page of the web browser you are using:

- Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

- Firefox: https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-...

- Safari: http://www.apple.com/legal/privacy/it/

- Chrome: https://support.google.com/accounts/answer/61416?hl=it

- Opera: http://www.opera.com/help/tutorials/security/cookies/

Plugin Social Network

1. This site also incorporates plugins and / or buttons for social networks, in order to allow easy sharing of content on your favorite social networks. These plugins are programmed so as not to set any cookies when accessing the page, to safeguard user privacy. Eventually cookies are set, if so provided by social networks, only when the user makes effective and voluntary use of the plugin. Please note that if the user browses being logged into the social network then he has already consented to the use of cookies conveyed through this site at the time of registration to the social network.

2. The collection and use of information obtained through the plugin are governed by the respective privacy policies of the social networks, to which please refer:

Facebook: https://www.facebook.com/help/cookies

Twitter: https://support.twitter.com/articles/20170519-uso-dei-cookie-e-di-altre-...

Google :http://www.google.com/policies/technologies/cookies

Pinterest: https://about.pinterest.com/it/privacy-policy

AddThis: http://www.addthis.com/privacy/privacy-policy

Linkedin: https://www.linkedin.com/legal/cookie-policy

User rights

1. Art. 13, c. 2 of EU Regulation 2016/679 lists the user's rights.

2. The grottadibabbonatale.it site therefore intends to inform the user about the existence:

- the right of the interested party to ask the owner for access to personal data (Article 15 of the EU Regulation), their updating (Article 7, paragraph 3, letter a) of Legislative Decree 196/2003), the rectification (Article 16 of the EU Regulation), the integration (Article 7, paragraph 3, letter a) of Legislative Decree 196/2003) or the limitation of the processing that concerns him (Article 18 of the EU Regulation) or of oppose, for legitimate reasons, their processing (Article 21 EU Regulation), in addition to the right to data portability (Article 20 EU Regulation);

- the right to request cancellation (Article 17 of the EU Regulation), transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data are been collected or subsequently processed (Article 7, paragraph 3, letter b) of Legislative Decree 196/2003);

- the right to obtain the attestation that the updating, rectification, integration of data, cancellation, data blocking, transformation operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated or widespread, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right (Article 7, paragraph 3, letter c) of Legislative Decree 196/2003);

3. Requests can be addressed to the data controller, without formalities or, alternatively, using the model provided by the Guarantor for the Protection of Personal Data, or by sending an email to: info@grottadibabbonatale.it

4. If the treatment is based on art. 6, paragraph 1, lett. a) - express consent to use - or on art. 9, paragraph 2 lett. a) - express consent to the use of genetic, biometric, health-related data, revealing religious or philosophical beliefs or trade union membership, revealing racial or ethnic origin, political opinions - the user has the right to revoke consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation.

5. Likewise, in case of violation of the law, the user has the right to lodge a complaint with the Guarantor for the Protection of Personal Data, as the authority responsible for monitoring the processing in the Italian State.

6. For a more in-depth examination of the rights that belong to you, see articles 15 and ss. of EU Regulation 2016/679 and art. 7 of Legislative Decree 196/2003.

This Policy may be changed in the future, so please visit this page regularly for all updates.

Last updated: 06 October 2020